888-797-3808 9am-5pm PST
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Frequently Asked Questions
IMPORTANT: OUR RESIN GRILLES ARE FOR WALL AND CEILING APPLICATION AND SHOULD NEVER BE USED ON THE FLOOR, YOUR PURCHASE SERVES AS AN ACCEPTANCE TO THESE TERMS.
OUR PRODUCTS ARE FOR WALL AND CEILING USE ONLY, NOT FOR FLOOR USE.
We are not liable for grilles used on floor applications and recommend against it.
RETURN POLICY
We take exchanges and issue returns only on unfinished (paint grade) grilles and registers within 14 days. No returns/exchanges on finished (white,black,oil rubbed bronze, silver and brass) grilles or registers, no returns/exchanges on LazyVents (regardless if they are unfinished or not) or Air Diverters.
We are committed to providing our customers total satisfaction. Every time, guaranteed. Contact us at sales@majesticventcovers.com or call (888)797-3808 9am-5pm PST. Orders may be subject to a 15% restocking fee and shipping is not refundable. If you would like to exchange for a different size or pattern (only on unpainted grilles and registers), please ship back and specify the correct product, include a phone number for any additional shipping charges.
Please ship back unpainted grilles/registers to:
Attn: Returns
Majestic Vent Covers
19011 Parthenia St. Unit E
Northridge CA 91324
Grilles/registers/LazyVents are not for floor use!
NOTICE TO OUR CANADIAN CUSTOMERS: THERE MAY BE ADDITIONAL CUSTOM DUTIES, TAXES OR BROKERAGE FEES YOU ARE RESPONSIBLE FOR.
WHAT DOES UNFINISHED MEAN?
Unfinished (paint grade) means that the grilles are ready to be painted. They will come in an off white color. We recommend spray painting. This allows you the ability to have endless finish options to ensure a perfect match to any decor.
WHAT DO YOU MEAN WHEN IT SAYS WITH MOUNTING HOLES OR WITHOUT MOUNTING HOLES?
The reference to holes refers to the screw holes for mounting the grille. When installing a grille on to a wall or ceiling you need screw holes. (Grilles should not be used for the floor). If you get it without mounting holes, you should use a 23 gauge nail gun to install grilles.
IF THE INSIDE MEASURMENT SAYS 12" X 8" DO I CUT MY HOLE 12" X 8"?
Yes. If the inside measurement on the grille you're looking at is listed as 12" x 8" you can cut your hole 12" x 8" and the lip will fit into your opening. You should round up or down to the nearest even number as well. So if your opening is measuring 7 ¾" x 5 ¾" you should order a 8" x 6" grille. Please remember that we go by inside dimensions, the total size of the grille will be approximately 2" larger due to the 1" frame going all the way around.
WHAT MATERIAL ARE THESE MADE OF?
All our products are made of a high quality polyurethane. It is a sturdy yet light material that is both heat and moisture resistant. Our resin material is specifically formulated for central heating and air. Resin grilles were originally created to substitute rusting metal and splintered wood grilles.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? CAN I GET EXPEDITED SHIPPING AND HOW MUCH WILL IT COST?
In the U.S. orders will ship UPS and arrive within three-four weeks. Expedited deliveries can also be arranged for an additional fee. Cost depends on shipping weight and location, if you need your order right away please contact us. We have hundreds of grilles in stock, so you may receive your order sooner. Lazyvents/registers and painted grille may take around 4 weeks.
For Canadian shipments we will ship USPS, please allow 4-6 weeks to receive your order.
DO YOU MAKE CUSTOM SIZES?
Yes. Pretty much any size is possible! We can also make round grilles, trim grilles, make flexible grilles, we can do it all!
CAN I GET A TRADE DISCOUNT?
We serve all industries; architects, interior designers, AC contractors, builders,developers etc. Email us with your company name for the promo code.
CAN YOUR GRILLES BE USED AS FOUNDATION VENTS?
Yes, our grilles can be used outside. Grilles for exterior applications need to be painted with an exterior paint. Our products are heat and moisture resistant.
ARE YOUR GRILLES FLAT? WHAT IS THE THICKNESS OF YOUR GRILLES?
The standard grille thickness is 1/2". All flat frame grilles (Caspian,Square,Linear,Heritage Flat, Cosmo) have a 1/4" lip on the back while our decorative frame grilles (Ribbon,Iron Ring and Heritage Decorative) have a flat back. The decorative framed grilles will go over your opening and not inside.
Please measure and order by your opening size. The overall size of the grille will be larger.
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Copyright Majestic Vent Covers, INC. 2011-2016. All rights reserved.
LIMITED LIFETIME WARRANTY:
Majestic Vent Covers warrants all grilles to be free of defects in material and workmanship for life from the date of purchase. Warranty is non-transferable and proof of purchase is required. We have undertaken significant testing with our product to ensure it withstands the rigorous HVAC environment. We are not responsible for normal aging, including daily wear and tear or any result of exposure to household chemicals or careless acts. Any damage caused by mishandling, improper installation or any other events outside our control (including use other than products intended purpose - central a/c and heat for wall and ceiling applications) will not be covered.
Majestic Vent Covers shall not be liable for any incidental or consequential damages including, without limitation, indirect and special damages resulting from defects in our products. We are not liable for grilles used on floor applications and recommend against it.
Our goal is to manufacture and supply a quality product, and build a satisfied repeat customer base. If you are not completely satisfied with the quality of your purchase, please contact us immediately at (888)797-3808 so that we can replace the item upon its return.